Frequently Asked Questions

What is Doc-OneStop

Doc-OneStop allows you to see one of our online GP’s from our clinic address or from the comfort of your local pharmacy’s private consulting room via video-link (like over Skype or FaceTime). Because the service is assisted by our technicians, and telemedicine technology, you need to book an appointment. We aim to see you the same day, usually within a few minutes of booking your appointment. We offer extended hours, we are open until 8.00pm every night, but access from the pharmacy will only be available during the pharmacy’s opening hours.

Is there a cost for the consultation?

Doc-OneStop is a private GP service and hence there is a £39 fee per consultation however many patients benefit from money off vouchers, company packages etc so the price is often a lot less. We strive to keep our fees affordable as we recognise we can help many more patients like you by providing a safe and affordable alternative to the traditional NHS GP surgery.

How long does a consultation last?

Your consultation will typically last 10 minutes but can be either less or longer as warranted by your medical condition. We don’t charge extra if we take longer in dealing with your health complaint.

How much do the medicines cost?

Any medication that your Doc-OneStop doctor prescribes will be issued as a paid-for private prescription that will be made ready for collection on your way out. Usually the cost will be less than an NHS prescription charge

What conditions can Doc-OneStop help with?

Doc-OneStop aims to successfully complete over 95% of consultations. In addition to providing diagnosis, treatment and prescriptions, we can also issue sick notes, referral letters and general healthcare advice. We will be offering a walk-in service for an increasingly wide variety of conditions as time goes by

How does the doctor examine me?

Our state-of-the-art telemedicine technology supported by the presence of an expert technician will allow the doctor to perform various examinations on you just as your normal GP would do. The doctor will guide you and the technician as to what is needed.

How do we recruit our doctors?

All of our doctors are hand-picked UK based General Practitioners (GP’s) registered and regulated by the General Medical Council. In addition, Doc-OneStop is registered and regulated by the Care Quality Commission to ensure we meet the fundamental standards of safe and quality healthcare provision in the UK. You can find out more about our doctors by going to the “Who Are we” page.

Do I need to tell my usual NHS GP that I have used Doc-OneStop?

At the start of each consultation, you will be asked whether you want a copy of your records to go to your normal NHS GP. We encourage this to promote better continuity of care, but the decision is ultimately up to you. Doc-OneStop is designed to be used in addition to your normal GP, not as a substitute.

Who can use Doc-OneStop’s services?

Doc-OneStop can be used by anyone, even if they are visiting the UK temporarily as tourist. We also see many patients who have moved to the UK, but who have not yet been able to register with a NHS GP.

What conditions are Doc–OneStop services not suitable for?

It is important to know that Doc-OneStop is not an emergency medical service and you should contact your local emergency services or attend accident & emergency if you feel that your condition is an emergency. These include things such as suspected heart attack or severe chest pain, neurological deficit or suspected stroke or seizures, severe or heavy bleeding, severe or sudden onset of pain, severe mental health issues such as thoughts of self harm, suicide or psychosis, pregnancy related complications, major trauma on any part of the body or unrelenting high fever. We don’t treat children under 18 at the moment but, as we become established, we plan to change this.

Do I need to get my prescription from the same place I’ve used Doc-OneStop from?

We operate as a clinic and therefore supply the medication as part of our service. One of the benefits of using Doc-OneStop is that everything is available and supplied from the one place. Usually your prescription will be with the dispenser before you leave the consulting room. Typically pricing will be less than an NHS prescription charge.

How do I provide feedback?

We really encourage all types of feedback so we can continue to improve our service. You can leave a comment at the end of your consultation, leave a Google review or simply by contacting us via email or phone.

How do we differentiate ourselves from other online prescribers?

As doctors, we recognise that examination equipment is needed to safely diagnose and treat many conditions which a video-chat only doctor cannot do. Doctors can treat you more safely and effectively if they have the ability to examine you.